Support & Training
Find the Help You Need
SWIFT Customer Support is dedicated to providing you with the resources and tools you need to protect and enhance your SWIFT infrastructure. Whether you’re looking for guidance or need in-depth technical support, we’ve got you covered.
To find answers to your questions, start by using our Documentation and Knowledge Base. If you can’t find what you’re looking for, feel free to reach out to us through the Case Manager for further assistance.
Community Support
Every SWIFT customer is entitled to SWIFT community support, which is free of charge and includes unlimited support by web, telephone and various self-support tools, materials, and resources.
Beyond Standard Support
For our customers who want to benefit from an extended range of tools and receive tailored recommendations for maintaining their SWIFT environment, or for those who need practical help for specific tasks related to this see our Advanced Support and Care offering.
| Your needs | Community Support | Premium Plus | Care |
| Self-service and assisted support, monitoring and reporting | ✔ | ✔ | ✔ |
| Remote Assistance | ✔ | ||
| Proactive monitoring and alerting | ✔ | ||
| Service Manager | ✔ | ||
| Dedicated access to expertise | ✔ | ||
| Operational Check | |||
| Updates management | ✔ |