Open Position: Field Engineer

Job Description Field Engineer (L30) 
 

Responsibilities 

• Resolve and report on customer/vendor queries and problems of medium to large complexity. Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA)/ key performance indicators and propose measures to prevent recurrence 

• Provide support on all technical problems within own area of expertise, through the provision of telephone or online support. Work with the customer/vendor/partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it - in accordance with the SLA 

• Deliver support service packages for the local customer community according to package specifications and gather feedback from customers for service improvement purposes 

• Perform project management role for selected projects 

• Participate in consulting projects and deliver SWIFT applications implementation service at customer site 

• Implement solutions and provide product-related consulting at customer/vendor/partner sites 

• Participate in product specification reviews, perform acceptance testing to ensure supportability, usability, and delivery without undetected bugs

• Design staff training packages, update knowledge management databases and document problem management procedures for both existing and new products/services 

• Provide technical support to the commercial divisions by participating in technical reviews and giving product presentations and demos 

• Maintain client relationships and build client satisfaction with designated customers by performing regular health checks of their operational environment and providing recommendations for improvement 

• Participate in service improvement projects within own area by executing parts of projects. Qualifications:

• Knowledge in various Operating Systems, Networking technologies, understanding of Java technology and modern integration techniques and technologies 

• Experience in one or more of the following would be advantageous: o Knowledge in SWIFT products, services and solutions o Experience in market infrastructure (i.e., central bank, stock exchange, clearing house, central securities depository, ...) systems or operations o Project experience with commercial background and customer interaction 

• Good Communication and Presentation skills 

• Team spirit as well as the ability to work independently 

• Willing to travel 

 

Skills required: 

• Fluent in English; other Asian languages will be an advantage 

• Good knowledge of AIX, Linux, Windows Server 

• Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc. 

• Knowledge of Perl, Java, XML, Ant, Bash, JIRA, Amazon EC2 and Hudson is an asset 

• Knowledge of SWIFT Systems SAA/SAG/SNL/API SDK and MicroGateway is an asset. 

• Knowledge of database and security technologies is an asset 

• Knowledge of Alliance interfaces is an asset 

• Strong analytical skills 

• Excellent communication, coordination and planning skills 

• Be able to work under pressure at customer location 

 A team player, willing to work in a multicultural environment

 

Please get in touch if interested: divya.suresh@swift.com